Who We Are, What We Do, and How We Can Help

My Device Advice is designed, developed, and staffed to offer the very best technical support to PC and tablet users across the country. We employ a specially-trained and closely-supervised staff of 90+ tech experts to assist customers with everything from software installation to setting up Wi-Fi connections, virus removal, adjusting settings, connecting peripherals, and so much more.


Based in Auburn Hills, Michigan, My Device Advice employs native English speakers and makes them available 24/7 to help customers via chat, exclusive toll free phone number and – for PC users –secure remote access, which allows our technicians to perform necessary tasks directly upon the customer’s PC to quickly and easily resolve any issues.


Fast, friendly, and eminently knowledgeable, My Device Advice is here to help, all day, every day.

  • How do I receive assistance if I need it?
  • What is “Remote Assistance”?
  • What does My Device Advice help with?

Getting help from My Device Advice is as easy as visiting a website or dialing the phone! For the quickest experience you can log into www.supportmefirst.com and enter your name, email address, and the exclusive Activation Code that’s on the brochure included with your software bundle. This will allow a technician to fix any issues you have via remote access. If you prefer, you can always call My Device Advice for friendly and professional assistance.

For the fastest help with your trickiest problems, Remote Access lets a skilled technician access your PC over the Internet, quickly fixing any issues you’re experiencing.

Whether you need help removing a virus, installing your software, setting up your new PC, setting up peripherals like a printer, connecting to a home wireless network, and so much more, My Device Advice is here to help.

Knowledge Base

You help remove viruses?

We certainly do! You will need to have active antivirus software installed on your PC for virus removal.

What are your hours of operation?

We’re always on! You can get help, either via remote access, chat, or telephone 24 hours a day, 7 days a week!

Can you help me install my new software?

We’ll be happy to! Installing software, helping with virus removal, connecting a printer – we’re here to help you.

Knowledge Base

For how long can I get help?

My Device Advice is available for a variety of subscription terms 1 year, 2 years, 4 years, 5 years, and for the lifetime of your device.

Who will I be talking to?

You will be talking to native English speakers based right here in the U.S.A.   Each My Device Advice technician has been specially-trained to provide friendly, courteous, and always-accurate assistance with all of your problems.

Is there anything that My Device Advice can’t help me with?

My Device Advice can’t help you with hardware issues such as hard drive failure or manufacturer defects. Any hardware issues you may encounter should be addressed directly with the manufacturer.

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